SHIPPING

How long will my order take to arrive?

All regular orders are shipped within 2-10 business days Monday - Friday 9am - 5pm. Regular orders could take anywhere from 1-7 days in transit (Hawaii or overseas orders may take more time to arrive). Cake orders will take 2-3 business days in transit after shipped.

*Please note that during Holidays you may experience more delays in shipping due to a higher volume of orders needing to be processed. Please place your order at least 14 business days (Monday through Friday) before the Holiday to guarantee having your order in time. 

*The Dog Bakery is not responsible for delivery delays caused by USPS, UPS or unforeseen circumstances, such as extreme weather.  Unreceived packages marked “delivered” must be taken up with the carrier.

 

Where do you ship?

We ship anywhere in the United States, including to PO Boxes and Military Bases!  

Unfortunately we don't ship our treats internationally at this time, however apparel at ShopRockyKanaka.com is available for international shipping.

Can I pay extra for faster shipping?

Unfortunately, expedited shipping is not available at this time. 

How much do you charge for Shipping?

Our shipping rate is a flat fee of $8.99, or free on orders over $49 (before tax).

Where can I order Flip Coffee by Rocky Kanaka

If you are looking for Flip Coffee you can order that direction from Flipcoffee.com

Where can I order Rocky Kanaka's Sitting with Dogs Merch? 

You can order that on shoprockykanaka.com

BAKERY

How long are your treats good for?

We recommend serving our bakery case treats and cakes within one week of arrival for consumption. Refrigeration is recommended as well as transferring to an air tight container to maintain freshness. Treats and cakes can be frozen for up to 30 days. If frozen, please defrost at room temperature for 1-2 hours before serving. Packaged goods last longer and will be stamped with an expiration date.

What ingredients do you use?

For your convenience, all ingredients are listed on each product’s page.

Can I customize a cake or treats?

Unfortunately, we do not offer custom flavors or designs on our cakes or treats. However, you are able to select from several offered shapes and toppings during the build-a-cake process online! 

When should I order my cake?

Shipping Cakes: We ship out cakes Monday, Wednesday and Friday and are delivered to your door between 2-3 business days. We require at least 3 days to prepare your custom cake order. Please select a ship out date of at least 5 business days prior to the day you would like to serve to ensure your cake will arrive before needed. Please follow included storage instructions upon receiving.

Pickup Cakes: Orders for pick up may be placed up to 48 hours in advance. Cakes may be available same day, however you will need to place the order over the phone to see what is available.

Can I get a cake for same day pickup?

Sure!  These cakes must be ordered over the phone or while you are in the store and are based on availability.  A list of our locations is here:  Locations

How much should I feed my dog?

Our cakes and goodies are meant to be served as treats, and should not be considered a meal replacement.  We use wholesome ingredients that most dogs tolerate very well.  If your pup has a sensitive tummy, we recommend starting small!

What is your return/exchange policy?

Unopened products may be exchanged or refunded within 30 days but may require you to send the product back to our facilities. Opened/Used products should be submitted to customer service with a photo of the issue to review your request.  For more info, click here:  

https://www.thedogbakery.com/pages/shipping-returns/

Accessibility Statement

Commitment to Accessibility

At The Dog Bakery, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

Our website endeavors to conform to the Web Content Accessibility Guidelines (WCAG) version 2.0, Level AA. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

Efforts to Support Accessibility

The Dog Bakery takes the following measures to ensure accessibility:

• • Implementing a design that is responsive and accessible: Our website's design follows principles that allow it to be accessible on various devices and screen sizes, ensuring usability for all users.

  • Ensuring website compatibility with screen readers and other assistive technologies: We regularly test our website with various assistive technologies to ensure that all content is accessible to users with disabilities.

  • Providing alternative text for all images: This ensures that users who rely on screen readers or cannot view images can still understand the content conveyed through visuals.

  • Ensuring keyboard navigation: Our website is navigable using a keyboard, catering to users who cannot use a mouse or prefer keyboard navigation.

  • Regularly updating and reviewing our website for accessibility compliance: We conduct periodic accessibility audits and implement necessary changes to maintain and improve compliance with WCAG 2.0, Level AA standards.

  • Providing clear and consistent navigation and labels: We ensure that our website's navigation is predictable and that labels, headings, and links are clear and descriptive.

  • Offering accessibility tools and features: Such as a text size adjuster, contrast toggle, or a skip-to-content link for easier navigation.

  • Ensuring that all interactive elements are accessible: This includes forms, buttons, and custom controls, which are designed to be accessible by assistive technologies.

  • Providing captions and transcripts for audio and video content: This ensures that users with hearing impairments can access multimedia content.

  • Offering a feedback mechanism for accessibility issues: We encourage users to report any accessibility barriers they encounter, allowing us to address these issues promptly.

Technical Specifications

Accessibility of TheDogBakery.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Feedback

We welcome your feedback on the accessibility of The Dog Bakery. Please email support@thedogbakery.com

Limitations and Alternatives

Despite our best efforts to ensure accessibility of TheDogBakery.com, there may be some limitations.