We ship all orders USPS or UPS with delivery in 3 -7 days of your purchase. We offer free shipping* in the USA on all orders over $49. (not including 'merch' like t shirts & mugs**). Orders under $49 pay $8.99
At this time we don't ship outside the USA. Sorry.
*Please note that to qualify for free shipping your order total must be $49 or more after a discount code has been applied.
**Free shipping is offered for all products EXCEPT merch where a separate shipping fee will be applied.
SHIPPING
How long will my order take to arrive?
Our orders take about 2-3 business days to process, meaning they will be hand-packed within 3-5 business days. Packages are then shipped using USPS or UPS from Los Angeles, CA.
*The Dog Bakery is not responsible for delivery delays caused by USPS, UPS or unforeseen circumstances, such as extreme weather. Unreceived packages marked “delivered” must be taken up with the carrier.
Where do you ship?
We ship anywhere in the United States, including to PO Boxes and Military Bases!
Unfortunately we don't ship our treats internationally at this time, however apparel at ShopRockyKanaka.com is available for international shipping.
Can I pay extra for faster shipping?
Unfortunately, expedited shipping is not available at this time.
How much do you charge for Shipping?
Our shipping rate is a flat fee of $8.99, or free on orders over $49 (before tax).
BAKERY
How long are your treats good for?
We recommend serving our bakery case treats and cakes within one week of arrival for consumption. During this time, they do not require any kind of refrigeration. Packaged goods last longer and will be stamped with an expiration date.
What ingredients do you use?
For your convenience, all ingredients are listed on each product’s page.
Can I customize a cake or treats?
Unfortunately, we do not offer custom flavors or designs on our cakes or treats. However, you are able to select from several offered shapes and toppings during the build-a-cake process online!
When should I order my cake?
All cake orders for shipping must be placed at least 7 days in advance.
Cake orders for pick up may be placed up to 48 hours in advance.
(You can place a cake order as early as you like - we will use your desired delivery date as a guide when making your order.)
Can I get a cake for same day pickup?
Sure! These cakes must be ordered while you are in the store and are based on availability. A list of our locations is here: https://www.thedogbakery.com/pages/stores
How much should I feed my dog?
Our cakes and goodies are meant to be served as treats, and should not be considered a meal replacement. We use wholesome ingredients that most dogs tolerate very well. If your pup has a sensitive tummy, we recommend starting small!
OTHER
What is your return/exchange policy?
Unopened products may be exchanged or refunded within 30 days. Opened/Used products should be submitted to customer service with a photo of the issue to review your request. For more info, click here:
https://www.thedogbakery.com/pages/shipping-returns/
