Refund policy

Returns, Refunds and Exchanges

Do you accept returns/exchanges?

Absolutely! Our return/exchange policy is below:

Returns:

1. The Dog Bakery Products

Our policy covers 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2. "Merch"  (Tshirts, Mugs, sweatshirts, hoodies and all print on demand items)

Because these items are made to order, we don't accept returns or exchanges unless the product arrives damaged or defective.  

How To Return An Item

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please include a note detailing your request (including the email address and/or order number associated with your purchase and send the item back to:

The Dog Bakery- Returns Department 

4818 E. 2nd Street
Long Beach, CA 90803

We also do not refund the original shipping and handling that you paid on the order. Please include your order number with the return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thedogbakery.com

You will be responsible for paying for your own shipping costs for returning your item. In the case of an exchange, you will cover the shipping to send your item back to us, and we will cover the shipping to send your replacement to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.