Do you accept returns/exchanges?
Absolutely! Our return/exchange policy is outlined below:
Returns:
-
The Dog Bakery Products
We offer a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
-
Merch (T-shirts, Mugs, Sweatshirts, Hoodies, and Print-on-Demand Items)
Since these items are made to order, we don't accept returns or exchanges unless the product arrives damaged or defective.
How To Return an Item:
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please include a note detailing your request (including the email address and/or order number associated with your purchase) and send the item back to:
Rocky Kanaka c/o The Dog Bakery (except on merch)
Returns Department Tracking #
4818 E. 2nd Street
Long Beach, CA 90803
Please note: We do not refund the original shipping and handling fees paid on the order.
Refunds (if applicable):
Once your return is received and inspected, we will notify you via email. If your return is approved, we will process your refund, and a credit will be automatically applied to your original payment method.
Late or Missing Refunds (if applicable):
If you haven't received a refund yet, please:
- Check your bank account again.
- Contact your credit card company as processing time may delay the refund.
- Reach out to your bank, as some processing times vary.
If you've done all of the above and still haven’t received your refund, please contact us at support@thedogbakery.com.
Note:
You are responsible for paying for your own shipping costs for returning your item. In the case of an exchange, you will cover the cost to send the item back to us, and we will cover the cost to ship your replacement to you.
The time it may take for your exchanged product to reach you may vary depending on where you live.
